Booking Terms and Conditions

 

Bookings and reservations

General

  • No booking is confirmed until you receive written confirmation from the park.
  • The maximum length of stay is 14 nights.
  • We do not allow any groups or under 18s unless accompanied by adults.

Holiday Homes

  • A non- refundable deposit of £100.00 per unit is required upon booking.
  • The remainder of the balance should be paid 4 weeks prior to your arrival.
  • If you need to cancel your booking before you have paid your balance (i.e. with more than 4 weeks notice) you must immediately inform us in writing where we will endeavour to re-let your accommodation for you. If this is not possible the named hirer will be responsible for the total holiday cost. We strongly advise hirers to obtain cancellation insurance.
  • If you need to cancel your booking after your have paid your balance (i,e. with less than 4 weeks notice) we will not issue a refund.
  • If you fail to pay for your break in full at least 4 weeks before your arrival we will assume the holiday home is no longer required and will offer it for re-let. If the accommodation is not re-let by the commencement of the dates reserved by yourselves, the full balance will still be due.
  • Only those persons listed on the booking form can occupy the accommodation booked and facilities on site. If this legal requirement is not met, your booking will be invalidated and you will be asked to leave the park with no refunds made.
  • Only one car is permitted by each unit. Extra cars at the managers discretion and charged at £5 per day.
    Bed linen is not supplied so please remember to bring your own.

Camping

  • A minimum 3-night reservation is required over bank holidays.
  • The number of nights booked at time of reservation will be charged unless written or email notice is given before the arrival date.
  • All bookings must be paid in full at time of booking.
  • Refunds will not be given for any cancellations.
     

Check-in and check-out times

Holiday Homes – Ruby Atlas, Loire and Sunningdale

  • Check-in between 3pm and 5pm. After 5pm by arrangement only – please call us on 01643 862269 to let us know your likely arrival time.
  • Check-out by 10 am on date of departure.

Touring (hardstanding) and Simply Camping field

  • Check-in time between 12pm and 8pm.

  • Check-out by 11 am on date of departure.  If you would like a later departure time, especially on a Sunday, please check with reception for availability. We charge £5 for this facility.

Pitch rules

  • The Park is for private touring caravans, motorhomes and tents for holiday use only, and these must be of an approved design.
  • All tents, touring caravans, motorhomes  and any awnings must be pitched in accordance with management instructions and as indicated in these terms and conditions. You may be asked to move if you have not pitched correctly.
  • Please consider your neighbours and other visitors on the Park. This is especially important at night as sound travels very easily in the countryside, and by 10.30pm the Park should be quiet.
  • Please respect other peoples' pitches – do not cut across them or let your children play around other units which do not belong to you or their friends.
  • No gazebos or gazebo-like structures.
  • No washing lines of any description. Please use drying area behind laundry.
  • Windbreaks may be permitted at management discretion, dependant on space between units and time of year.

Touring hardstandings and grass

  • The maximum size for touring units is 22 x 16ft, including awnings. Longer units up to 24ft are permitted by prior arrangement only on a hard standing.
  • We cannot accommodate extended awnings since we have marked pitches and set spacing. Please ensure that your unit will fit our pitch dimensions before booking as we are not responsible if your unit will not fit our pitch size.
  • We have some hardstanding pitches available. Please park your unit so you can pitch your awning on the grass at the side of your designated pitch.
  • If you are on grass, only breathable groundsheets are permitted and we would appreciate if you lift groundsheets during the day, if possible.
  • On grass pitches, please park your vehicle next to your unit and not behind it, for example: car-caravan-awning. Caravan entrances or awnings must not face other caravan entrances or awnings.

Simply Camping

  • We can accommodate tents up 16ft x 12 ft.
  • Tents now come in all shapes and sizes, so we would appreciate it if you could let us know the size when booking and we will try our best to accommodate you.
  • Larger tents can be accommodated during August only (no electric) at an extra charge.
  • If you wish to stay more than 7 nights, we may ask you to move mid-way through your stay to save our grass.

Dogs

We allow a maximum of 2 dogs per pitch. You must keep your dog under control at all times, which means that they are:

  • always on a short lead
  • never allowed to run free
  • supervised by an adult
  • never allowed to foul on the Park
  • exercised off the Park or in the designated dog walk
  • not left unattended in caravans, motor homes, tents or cars.

Please ensure your dog does not disturb other guests by barking. Dog owners must understand that there will be other people around, including children, who may disturb the dog

In the interests of everyone, we may ask owners to remove any dogs that we feel are uncontrolled. In these circumstances, we do not refund fees for the dog or for others who may also have to leave.

Park entry

  • The Park has a barrier entry system which operates between 7am – 12pm.
  • The barriers are locked overnight.
  • We will give you a code to operate the barrier when you check in. .

Vehicles

Parking

  • Maximum of 1 vehicle per unit.
  • Large vans are not permitted.

Speed limit

We have a speed limit of 5mph around the Park. If you exceed this speed limit or fail to drive in a sensible manner around the Park, you will be asked to leave your car at reception for the rest of your stay.

Visitors

All visitors must park in the council car park at the entrance to the Park. Please ask visitors to report to reception on arrival and sign in. 

Accidents and emergencies

  • If there is an accident or an emergency and you need to use a phone, please go to reception for assistance.
  • If in any doubt dial 999.
  • Please make yourself aware of the nearest fire point.
  • Fire fighting equipment is provided on the Park but you are advised to have some form of fire fighting appliance in your unit.

General Park rules

  • Smoking is not permitted by law in any of the Park’s buildings
  • There is a 10 amp electrical system on the Park; the use of domestic appliances such as kettles and heaters is not permitted.

Camp fires

  • We do not allow camp fires of any description anywhere in the Park.
  • Barbecues are permitted but please do not use them on the grass. Bricks are available – please ask at reception.
  • Please finish and clear away barbecues and outdoor meals by 10.30pm.

Cycling  and games

  • Bicycles must be ridden slowly and with care and consideration for other people on the Park. Riders may be banned if this request is not adhered to.
  • Skateboards, scooters and roller blades are not permitted.
  • No ball games.

Cleaning

Our toilet block is kept to a very high standard we appreciate your help in keeping it this way. We ask you to remind your children to leave it as they would like to find it.

Litter and refuse

  • Please put all litter in the bins provided.
  • Please recycle as much of your waste as possible. 
  • We offer household rubbish disposal for rubbish not suitable for recycling.
  • Strictly no camping equipment or large items to be placed in site bins.